Listen & Learn Angielski w pracy i biznesie “Business Words & Expressions” CD 1 Spis treści Part one Lesson 1 Lesson 2 Lesson 3 Lesson 4 Part two Lesson 5 Lesson 6 Lesson 7 Learn
Strona Looking for a job Job interview 2 Experience & qualifications 6 Employment conditions 9 Responsibilities 13 At Work Meeting colleagues and 16 learning the company structure Telephoning 20 Making arrangements 23 Curriculum Vitae A covering letter Payment – words confused Employment – words confused Company structure Business Cards Saying numbers Commercial correspondence
track 1-4 track 5-9 track 10-14 track 15-18 track 19-23 track 24-26 track 27-29
5 9 12 15 19 19 22 25
DIM Nauka i Multimedia ul. Milskiego 1 80-809 Gdańsk www.audiokursy.pl e-mail: [email protected]
tel. (58) 324 91 51 fax. (58) 324 91 52
Part one Looking for a job Lesson 1 Job interview Exercise one Listen to the dialogue. -
Please have a seat. I’ve got your CV here, a very impressive track record, I must say. Thank you. Now, let me ask you a question we ask all our candidates. What’s important for you in a new job? I’m looking for a challenging, demanding position, and I expect possibilities for further career development. That’s why I’m here. I’ve done research about various organisations and I learnt that you are a company that gives promising prospects to your employees, and the unquestionable advantage is the potential for rapid promotion. Fine. We are looking for a highly motivated candidate. Tell me about yourself now. What is your greatest strength? I think I’m a reliable, hard-working person; resistant to stress if that’s necessary. In fact, I like the adrenaline when I work under pressure. I think I’m capable of working to tight deadlines. Well, that’s very important. Hmm. What else? I’m sure I’m efficient. I have the ability to use time to maximum effect and I know how to get things done. That’s what I’m good at. Interesting. What are your salary requirements? Well, based on my track record and qualifications, what would be the salary range for the position? We offer a competitive salary plus a bonus scheme and a substantial benefits package. The details will be discussed at a later time. Are there any questions you’d like me to answer? How long will the selection take place? When can I expect a reply? After all the candidates are interviewed and shortlisted, the successful ones will be invited to the interview again. I think it will be within two weeks. Thank you very much. Thank you for coming. You’ll be hearing from us soon.
Exercise two Listen and repeat the expressions. udokumentowane osiągnięcia stanowisko stawiające wysokie wymagania obiecujące perspektywy niepodwaŜalna zaleta największa siła wysoce zmotywowany niezawodny pracowity odporny na stres pracować w stresie pracować w napiętych terminach wydajny doprowadzać sprawy do końca wykorzystywać czas do maximum wymagania płacowe przedział płacowy na stanowisku konkurencyjna pensja system premii znaczny pakiet socjalny
a proven track record a challenging, demanding position promising prospects an unquestionable advantage the greatest strength highly motivated reliable hard-working resistant to stress to work under pressure to work to tight deadlines efficient to get things done to use time to maximum effect salary requirements the salary range for the position a competitive salary bonus scheme a substantial benefits package
Exercise three Listen and repeat the sentences from the dialogue. -
You have a very impressive track record. What’s important for you in a new job? I’m looking for a challenging, demanding position. I expect possibilities for further career development. I’ve done research about various organisations. You are a company that gives promising prospects to your employees. The unquestionable advantage is the potential for rapid promotion. We are looking for a highly motivated candidate. What is your greatest strength? I’m a reliable, hard-working person. I’m resistant to stress if that’s necessary. I think I’m capable of working to tight deadlines. I’m sure I’m efficient. I have the ability to use time to maximum effect. I know how to get things done. What are your salary requirements? Based on my track record and qualifications, what would be the salary range for the position? We offer a competitive salary… … plus a bonus scheme and a substantial benefits package. How long will the selection take place? When can I expect a reply? Thank you for coming. You’ll be hearing from us soon.
Exercise four Pursuing a career. Listen and repeat the expressions. drabina kariery szkolenie praktyka praca zmianowa pracować na akord nienormowany czas pracy pracownik niezaleŜny pracownik fizyczny pracownik umysłowy pracoholik nabór pozwolenie na pracę nie mieć wystarczających kwalifikacji mieć zbyt duŜe kwalifikacje zatrudniać na okres próbny umowa na stałe
a career ladder training a work placement shiftwork to do piecework flexitime a freelance a blue-collar worker a white-collar worker a workaholic recruitment a work permit to be underqualified to be overqualified to hire sb for a trial period a permanent contract
Curriculum Vitae Piotr Nowak 70 Barrack Road, Northampton NN2 6BX Mobile: +44 7955 411 898; E-Mail: [email protected]
Bergson Marketing Group, Northampton, UK (Loyalty Marketing Company) Solution Engineer • Consulted technical solutions and provided impact analysis • Designed and implemented websites • Co-operated in enhancing software development process • Enhanced legacy software
2003-2006 Model-Soft, Gdansk, Poland (Independent Software Vendor) Technical Architect / Team Leader • Managed software development process • Managed quality and testing in software development • Led software engineers’ team • Designed technical architectures • Implemented system’s core
JCD, Gdynia, Poland (Independent Software Vendor) Project Manager / Solution Engineer • Managed software development projects • Led software engineers’ team • Gathered functional requirements and produced FRS documents • Designed technical architectures
Education 2001 1995-2000
Technical University of Warsaw, Warsaw, Poland Postgraduate in Software Engineering Technical University of Gdansk, Gdansk, Poland M. Sc. Degree in Electronics
Other skills Project management (6 years): strong understanding of Agile Software Development, Rational Unified Process, Capability Maturity Model, Critical Chain Project Management, Function Point Analysis, Unit Testing
Software design and development (7 years): Unified Modelling Language, Object Oriented Design/Programming, Design Patterns, Enterprise Architect, Microsoft Visio
Relational Databases (7 years): MS SQL Server 2000/2005, Transact-SQL, advanced transactions, advanced optimisation, DTS packets, Sybase ASE/ASA, MySQL, MS Access
Microsoft.NET Platform (4 years): .NET 2.0/1.1, C#, VB.NET, Windows Forms, Web Forms, Web Services, Visual Studio.NET 2005/2003
Languages English Polish Spanish
excellent mother tongue communicative
Personal details Date of Birth Nationality Gender Interests
6 March 1974 Polish Male science-fiction literature and film, sailing, playing the guitar
Lesson 2 Experience & qualifications Exercise one Listen to the dialogue. -
Now I’d like you to tell me about your qualifications. I see here you’ve got an advanced degree… Yes, I have an MBA, and I hold an MA in Economics and Marketing, and a BA in Management Studies. Mm. Let’s turn to your experience now. You worked as the head of the Sales Department. Yes, I have a solid background with five years recent first-line management experience. After three years of working in the position of sales representative I was promoted and I worked as a senior manager for almost four years, and then I was selected for a Sales Manager vacancy, a position responsible for the sales in one of the regions in my company. I have gained hands-on experience in retail, developing business contacts and negotiations. OK. Are you good at languages? A sound knowledge of French and good fluency in one other European language is essential. That’s not a problem. I’m a fluent speaker of French and German. And I also have a working knowledge of Spanish. I enclosed a detailed track record with my CV. Yes. Your credentials are really excellent.
Exercise two Listen and repeat the expressions. wyŜsze kwalifikacje pracować jako szef działu solidne podstawy doświadczenie na stanowisku kierowniczym pracować na stanowisku zostać awansowanym zostać wybranym na wolny etat zdobyć praktyczne doświadczenie być dobrym z języków obcych doskonała znajomość francuskiego płynność w innym języku podstawowa znajomość hiszpańskiego załączyć kwalifikacje
♪6 an advanced degree to work as the head of the department a solid background first-line management experience to work in the position of… to be promoted to be selected for a vacancy to gain hands-on experience in… to be good at languages a sound knowledge of French good fluency in one other language a working knowledge of Spanish to enclose credentials
Exercise three Listen and repeat the sentences from the dialogue. -
I’d like you to tell me about your qualifications. I see here you’ve got an advanced degree… I hold an MA in Economics and Marketing. I’ve got a BA in Management Studies. You worked as the head of the Sales Department. I have a solid background with five years recent first-line management experience. After three years of working in the position of sales representative I was promoted. I worked as a senior manager for almost four years. I was selected for a Sales Manager vacancy. I have gained hands-on experience in retail and developing business contacts. Are you good at languages? Good fluency in one other European language is essential. I’m a fluent speaker of French and German. I also have a working knowledge of Spanish. I enclosed a detailed track record with my CV. Your credentials are very impressive.
Exercise four Listen and repeat the expressions. 1. Forms of employment: zatrudnić pracodawca pracownik praca na cały etat praca na pół etatu praca stała praca tymczasowa praca fizyczna praca sezonowa samozatrudniony pracować w domu zarabiać na Ŝycie jako...
to employ / to hire employer employee a full-time job a part-time job a permanent job a temporary job physical / manual work seasonal work self-employed to work from home to earn a living as...
2. Out of work: stracić pracę wyrzucić z pracy zwolnić kogoś bezrobotny być na zasiłku strajkować rzucić pracę zrezygnować przedłoŜyć rezygnację przejść na emeryturę emerytura zrobić przerwę od pracy
to lose a job to give sb the sack / to fire / to dismiss make sb redundant unemployed / out of work to be on the dole / to get unemployment benefit to go on strike to give up work to resign to hand in your resignation to retire retirement / pension to have a break from work
Exercise five ♪9 Answer the questions about people’s situations at work. 1. - If someone is earning money from their own business what is their employment status? - … - They are self-employed. 2. - What kind of job do students get on farms during holidays? - … - They get seasonal work. 3. - What job has he finally got after a lot of part-time jobs? - … - He has got a full-time job. 4. - Where do the people work if they don’t leave home to work? - … - They work from home. 5. - If the company suffers from a difficult economic situation what do they do with the employees? - … - They make the employees redundant. 6. - What money do the unemployed people get? - … - They get unemployment benefit. 7. - If the workers are not satisfied with the employment conditions, what may they do? - … - They may go on strike. 8. - If someone finds a better job what does he hand in to an employer? - … - He hands in his resignation.
A covering letter
Anna Nowak Jasna Street 34 00-132 Warsaw 15th January 2008 Mr M. Flynn Ernst &Young Audit Ltd 25 Poplar Grove Harrogate, England HG14PL Dear Mr Flynn, Assistant I should like to apply for the above post, advertised in today’s Sunday Times and I have pleasure in enclosing my curriculum vitae for your attention. As my resume indicates, I have seven years of professional experience in an administrative capacity. I have worked as an assistant either to a department or a single individual in three different companies, which gave me the opportunity for my career advancement. I have sharpened my organisational skills, attention to detail and ability to work independently. I have gained hands-on experience in writing reports and designing Power Point presentations. In my most recent role in the Personnel Department, I have learned human resource policies, procedures and the protocol necessary to enforce them. Combine all of this experience with my natural talents (analytical problem-solving, logistical planning and pronounced capacity for efficient work) and you have a well-rounded candidate you will be proud to have on your staff. I am now seeking an opportunity for further career development and it is my sincere belief that the Ernst &Young Audit Company is the organisation that really values the entrepreneurial spirit and dedication I could offer. I look forward to discussing this opportunity further with you and discussing any questions you may have for me at an interview. Thank you for your time and consideration. Yours sincerely, Anna Nowak
Lesson 3 Employment conditions Exercise one Listen to the dialogue. -
Shall we move on to discuss the employment conditions? Certainly, I’m very curious about that. First of all, although we generally have a 40-hour working week, you must be prepared for some weekend work from time to time, and time off will be given in lieu. I see. So I won’t be paid overtime. That’s right. The staff are entitled to 30 days of annual leave plus public holidays, of course. Right. What about sickness leave? During the first year of employment, you can get sickness leave for no longer than one quarter of the working year at full pay, rising by stages to a full working year at full pay after five years. Yes, and the salary conditions? We offer a competitive salary plus a bonus scheme and a substantial benefits package. So will the standards of my work be reflected in my salary? Yes, you get performance-related increments, which I believe is very encouraging. Yes, indeed. And what’s the benefits package? For middle managers we offer a company car, medical insurance plus some additional, professional insurance, and a discount of 10% on company goods. Sounds quite interesting. Is there anything else you’d like me to discuss? Yes. I’m interested in the pension scheme. Should I make my own pension arrangements? No, all staff must join the company pension scheme, and the present contribution on the employees’ part is 6% whereas the company gives 17%. OK. And one more thing. If I decide to terminate the contract, how soon can I leave? In fact three months’ written notice is required on either side. Right. Thank you.
Exercise two Listen and repeat the expressions. dostać dodatkowe dni wolne (za nadgodziny) zamiast mieć płacone nadgodziny być uprawnionym coroczny urlop chorobowe odzwierciedlać premia zaleŜna od wyników pracy ubezpieczenie zdrowotne dodatkowe ubezpieczenie biznesowe włączyć się w plan emerytalny wkład ze strony pracownika rozwiązać umowę wymówienie
♪ 11 to get time off in lieu in lieu of to be paid overtime to be entitled to annual leave sickness leave to reflect performance-related increments medical insurance additional, professional insurance to join the pension scheme contribution on the employees’ part to terminate the contract written notice 10
Exercise three Listen and repeat the sentences from the dialogue. -
We have a 40-hour working week. Be prepared for some weekend work. Time off will be given in lieu. I won’t be paid overtime. The staff are entitled to 30 days of annual leave plus public holidays. What about sickness leave? We offer a competitive salary plus a bonus scheme. You get performance-related increments. What’s the benefits package? We offer a company car… …medical insurance plus some additional, professional insurance, …a discount of 10% on company goods. Should I make my own pension arrangements? All staff must join the company pension scheme. The present contribution on the employees’ part is 6%. If I decide to terminate the contract, how soon can I leave? Three months’ written notice is required on either side.
Exercise four Terms of employment. Listen and repeat the expressions. perspektywa awansu urlop płatny / bezpłatny urlop zdrowotny urlop macierzyński fundusz emerytalny dodatkowe świadczenia samochód firmowy do negocjacji być uprawnionym do wypadek podczas pracy odszkodowanie awansować być za nisko opłacanym zdegradować
promotion prospects paid leave / unpaid leave sick leave maternity leave a pension scheme perks a company car negotiable to be eligible for / to be entitled an industrial injury compensation to be promoted to be underpaid to demote
Exercise five Listen and repeat the sentences. -
This job offers training as well as promotion prospects. A company car is one of the perks in this job. You are eligible for the company’s pension scheme. In the case of an industrial injury, you are entitled to compensation. The salary is not negotiable. The contract may be terminated with one month’s notice.
Payment - words often confused
pay (the money that you earn by working) – płaca to be on low pay – mieć niskie zarobki equal pay – równe płace rates of pay – stawki płacowe pay and conditions – warunki zatrudnienia basic pay – płaca podstawowa overtime pay – płaca za nadgodziny pay rise – podwyŜka pay cut – obniŜka pensji pay negotiations – negocjacje płacowe
a salary (money paid monthly into the bank, received from a company or organization where you work) – pensja miesięczna basic/base salary – pensja podstawowa salary increase – podwyŜka płac salary scale – siatka płac salary range – przedział płacowy to be on a good salary – mieć dobrą pensję high/low salary – wysoka/niska pensja average salary – średnia pensja
wages (a payment made weekly in cash) – zarobki (tygodniówka) to get/earn good wages – mieć dobre zarobki high wages – wysokie zarobki low wages – niskie zarobki wage increase/rise – podwyŜka to demand an increase in wages – domagać się podwyŜki wage levels/rates – stawki
income (the money that you earn or receive from investments) – dochód, dochody to be on a … income – uzyskiwać dochody w wysokości… high/low income – wysoki/niski przychód annual income – roczny przychód family/household income – przychód rodziny a source of income – źródło przychodu
fee (money paid for professional services to a doctor, lawyer, private school, etc.) – honorarium, opłata doctor’s/lawyer’s fees – honorarium lekarza/prawnika legal/medical fee – opłata medyczna/prawna school fees – czesne a flat fee – opłata stała
Lesson 4 Responsibilities ♪ 15
Exercise one Listen to the dialogue. -
Let’s talk about the responsibilities now. Of course. As you know, you will work in the Human Resources Department and you’ll be responsible for all personnel matters. Right. What exactly will my responsibilities include? First of all, you’ll be in charge of recruiting new staff so you are expected to prepare and conduct the whole selection process. Yes… Which means? You will be supposed to prepare and put the advertisements in the press so you need to be creative. Then, when the applications arrive, you’ll be responsible for sorting them out and discarding the unsuitable ones. After interviewing the candidates, you’ll shortlist them, and suggest three to four for the final selection. Do I make the final selection, too? No, that is made by the Vice President. I see. Moreover, your team will be working on organising training courses; we have an overall staff training plan in the company. Er... What else? Your duties will also include liaison with health and safety representatives, and you will be dealing with the retirement arrangements. That’s all, I suppose. Do you have any questions? Yes. Who will I report to? You’ll be reporting to Mr Dobkin, the Vice President. Right. No more questions, I think. Thank you very much.
GLOSSARY to recruit staff – zatrudniać pracowników to conduct the selection process – przeprowadzić selekcję to sort out – sortować to discard – odrzucić overall staff training plan – całościowy plan szkoleń liaison with – współpraca z to deal with the retirement arrangements – zająć się planem emerytalnym
Exercise two Listen and repeat the expressions. to be responsible for to be in charge of to be in / to work in to be expected to the responsibilities include
the duties include to work on to deal with to report to to work for
Exercise three Listen and repeat the sentences from the dialogue. -
You will work in the Human Resources Department. You’ll be responsible for all personnel matters. What exactly will my responsibilities include? You’ll be in charge of recruiting new staff. You are expected to prepare and conduct the whole selection process. You will be supposed to prepare and put the advertisements in the press. Your team will be working on organising training courses. You will be dealing with the retirement arrangements. Who will I report to? You’ll be reporting to Mr Dobkin, the Vice President.
Exercise four Everyday responsibilities. Listen and repeat the expressions. wykonywać pracę zadanie, projekt przejąć obowiązki pracować samodzielnie pracować w grupie praca zespołowa rywalizować współpracownik pracować nadgodziny być na dyŜurze być po dyŜurze mieć dzień wolny iść na urlop nosić mundur, uniform
to do a job a project to take over from sb to work alone to work in a group teamwork to team up with sb a colleague / a workmate to work / do overtime to be on duty to be off duty to have a day off to take leave / to have a holiday to wear a uniform
Employment - words often confused
a job (regular paid employment) – praca, posada, stanowisko to look for a job – szukać pracy to get a job – dostać pracę to give sb a job – zatrudnić kogoś to lose one’s job – stracić pracę to be out of a job – być bez pracy to give up one’s job – rzucić pracę
a post / a position (more formal words for a particular job) – stanowisko a/an administrative post – stanowisko w administracji a management post – stanowisko kierownicze to hold a post/a position zajmować stanowisko to fill a post – zająć stanowisko to take up a post – objąć stanowisko to resign one’s post – zrezygnować ze stanowiska a position of responsibility – odpowiedzialne stanowisko to apply for a position – złoŜyć podanie o pracę
a vacancy (an unfilled job) – wolny etat, wakat a vacancy for an accountant – wolny etat księgowego to fill a vacancy for a receptionist – zatrudnić recepcjonistkę to advertise a vacancy – dać ogłoszenie o pracy ‘no vacancies’ – wolnych miejsc pracy nie ma
a profession (a job such as that of a lawyer or a doctor, for which you need special training and a good education) – zawód, profesja by profession – z zawodu the legal/medical/acting profession – prawnicy/lekarze/aktorzy
work (generally all activities of the mind or body; a job or business) – praca to be at work on sth – pracować nad czymś to go/set to / get to work – zabrać się do pracy to put/set sb to work – dać komuś zajęcie to be in work/out of work – mieć pracę / być bez pracy to be off work – być na urlopie to look for work – szukać pracy day/night work – praca dzienna/nocna full-time/part-time wok – praca w pełnym / niepełnym wymiarze godzin
Part two At Work Lesson 5 Meeting colleagues and learning the company structure Exercise one Repeat the words describing different positions in a company. prezes wice-prezes zarząd dyrektor zarządzający dyrektor zastępca kierownik, specjalista manager doradca asystent personel zespół pracownik
President / Chairman of the Board / Chief Executive Officer Deputy or Vice-President / Deputy or Vice-Chairman the Board a managing director / head a director a deputy director a senior manager a manager an executive manager an assistant staff a team a worker
Exercise two Listen and repeat the sentences.
1. Introducing: - I’d like to introduce… - This is … How do you do? - May I introduce…? - Let me introduce … to you. - Meet… - Do you know…? - May I introduce myself? - I’m sorry, I didn’t catch your name. - I’m pleased to meet you. - Nice to meet you again. 2. Executive management & company organisation: - The Head of the company is the Chief Executive Officer. - He is also the President and a member of the Board of Directors. - Under him there are five executive managers. - They are responsible for finance and information technology, marketing and sales, production, research and development, personnel and administration. - The company’s activities are divided into four business areas. - They are headed by different division managers. - They report directly to the Chief Executive Officer.
GLOSSARY Chief Executive Officer – prezes the Board of Directors – zarząd an executive manager – dyrektor, doradca a division manager – dyrektor działu, pionu finance and information technology – finanse i technologia informatyczna marketing and sales – marketing i sprzedaŜ production – produkcja research and development – badania i rozwój personnel and administration – personel i administracja Exercise three Listen and repeat the expressions describing functions of different departments. świadczyć usługi biurowe prowadzić księgowość zajmować się podatkami, inwestycjami i zarządzaniem gotówką być odpowiedzialnym za nabór i selekcję kadr organizować szkolenia sporządzać kontrakty doradzać w sprawach prawnych zamawiać zapasy zwiększać ilość produktów współpracować z fabrykami organizować kontrolę jakości przeprowadzać badania rynkowe prowadzić kampanie reklamowe być odpowiedzialnym za serwis
to provide office services, such as typing and photocopying to keep a record of all payments to deal with taxation, investment and cash management to be responsible for recruitment and selection to organise training courses to draw up contracts to advise on corporate regulations to order the supplies to improve the product range to cooperate with the factory units to organise quality control to carry out market research to run advertising campaigns to be responsible for after-sales care
Exercise four Now answer the questions about the company’s structure. 1. - What does the Administration Department provide? -
It provides office services, such as typing and photocopying.
What kind of record does the Accounts Department keep?
It keeps a record of all payments made and received.
What does the Finance Department deal with?
It deals with taxation, investment and cash management.
What is the Personnel Department responsible for?
It’s responsible for recruitment and selection.
What does the Legal Department advise on?
It advises on corporate regulations.
What does the Purchasing Department order?
It orders all the supplies needed by the company.
What does the Research and Development Department improve?
It improves the company’s product range.
What does the Production Department organise?
It organises quality control.
What is the Sales and Marketing Department in charge of?
It carries out market research and plans how to sell products.
What does the Advertising Department run?
It runs advertising campaigns.
Exercise five Asking for and giving permission. Listen and repeat the sentences. -
Can I leave earlier? Could I use the computer? May I open the window? Is it OK if...? / Is it all right if...? OK. / Yes, sure. Yes, of course. No problem. I’m afraid not. I don’t think that’s a good idea. I’d rather you didn’t. Do you mind if…? Not at all. / Go ahead. Do you mind if I close the window? I do, as a matter of fact. Would you mind if I didn’t do it today? Actually, I would.
GLOSSARY Do you mind if...? / Would you mind if…? – Czy masz / miałbyś coś przeciwko, jeśli…? I do, as a matter of fact. – Prawdę mówiąc mam. Not at all. – Wcale. / Oczywiście, Ŝe nie. Actually, I would. – Tak naprawdę, to miałbym. Go ahead. – Nie.
Lesson 6 Telephoning ♪ 24
Exercise one Listen and repeat the expressions. 1. Starting the call: - Hello. This is Steve Brown. - Can I speak to Mr Wood, please? - Speaking. - I’d like to speak to Ann Baker. - Who’s calling? - I’ll get him. - Nice to hear from you. - How are you? - How are things? 2. Connecting: - Can you put me through to Accounts? - What’s the extension? - Hold on, please. / Hang on, please. / Just a minute. - The line’s free now. I’ll connect you. - Putting you through. - The line’s busy. / The line’s engaged. - Will you hold?
3. Saying why you are phoning: - The reason I’m phoning is … - I’m phoning to ask … - I’m calling about the invoice. 4. Offering help: - He’s out at the moment. - He’s tied up at the moment. - Can I take a message? - Can I leave a message? - You’re very faint. - Could you read that back to me? - Can you bear with me for a second while I find the information? 5. Finishing the call: - I’ll call back later. - I’ll get back to you first thing. - Right then… - Anyway… - Give me a ring if you have any problems. - Let me know if there is anything I can do. - Thank you for calling.
GLOSSARY How are things? – Co słychać? an extension – numer wewnętrzny Hold on. / Hang on. – Proszę czekać. to put somebody through – połączyć engaged – zajęty to be tied up – być zajętym You’ re faint. – Słabo cię słychać. to bear with somebody for a second – okazać chwilę cierpliwości to get back to somebody first thing – wrócić do kogoś z samego rana
Exercise two Now take part in a telephone conversation. Listen to the instructions. -
MDM Technologies. (Say that you’d like to speak to Mr Ernesto Garrone.) … Hello. Can I speak to Mr. Ernesto Garrone, please? Who’s calling please? (Introduce yourself.) … Michael Shaw. Hold on. I’ll put you through… Well. He’s tied up at the moment. (Ask when you could call back.) … When can I call back? Try in two hours. (Say that you are busy then and ask if you can leave a message.) … I’m busy then. Can I leave a message? Certainly. (Say that you are phoning about his presentation at the conference in Frankfurt.) … I’m phoning about his presentation at the conference in Frankfurt. Yes… (Ask if he’ll need an overhead projector and a display stand.) … I’d like to know if he’ll need an overhead projector and a display stand. OK. I’ll make sure he gets the message. (Say that you are looking forward to hearing from him and thank the secretary for helping.) … Right then. I’m looking forward to hearing from him. Thank you for your help. Thanks for calling, Mr Shaw.
Exercise three ♪ 26 Listen and repeat the expressions. Then repeat the sentences giving instructions how to use a mobile. uruchomić włoŜyć podłączyć ładować uaktywnić przytrzymać
to assemble to insert to connect to charge to activate to hold
wybrać wprowadzić wcisnąć odebrać telefon
to select to enter to press to answer
To assemble your phone, first insert the SIM card. Then insert and charge the battery. Connect the charger to the phone. Allow 2 hours for the battery to charge. To activate the services in your phone, enter the PIN. To turn the phone on and off, press and hold the “start” button. At first set-up, select the language for phone menus. To make a call, enter the phone number and press “Call”. Press “End call” to end the call. To answer a call, open the phone.
Saying Numbers – Part I
Phone / fax / bank account / credit card/ flight numbers 676051 – six seven six, oh five one 778623 – double seven eight, six two three LH 4593 – L H four five nine three
Dates Thursday 18th –Thursday, the eighteenth 31st August – the thirty-first of August / August the thirty-first 1997 – nineteen ninety-seven 2004 – two thousand and four
Money €121 – one hundred twenty-one euro €29.94 – twenty-nine euro, ninety four 99p – ninety-nine p /pi:/ £75 – seventy-five pounds £12.99 – twelve pounds ninety nine
Measurements 15 km – fifteen kilometres 18 1/2 cm – eighteen and a half centimetres 30 m2 – thirty square metres 60 x 90 cm – sixty by ninety centimetres
Times 5:30 – five thirty / half past five 7:45 – seven forty-five / a quarter to eight 9:20 – nine twenty / twenty past nine 6:08 – eight minutes past six In plane or train timetables, official announcements – the twenty-four hour clock is used 14:00 – fourteen hundred hours 06:00 – oh six hundred 07:05 – seven oh five 16:20 – sixteen twenty
Height / Weight He is five feet eight (inches tall). I’m fifty-five kilo.
Temperatures 7o C – seven degrees Celsius above zero -20o C – minus twenty degrees Celsius
Saying Numbers – Part II
175 – one hundred and seventy-five (US: one hundred seventy-five) 201 – two hundred and one (US: two hundred one) 1,000 – a thousand 1,030 – a thousand and thirty 1,100 – one thousand, one hundred / eleven hundred 3,872 – three thousand, eight hundred (and) seventy two 1,000,000 – a million 1,000,000,000 – a thousand million (US: a billion)
/2 – a half /3 – one thirds 1 /4 – one quarters 2 /3 – two thirds 3 /4 – three quarters 15/9 – one and five ninths
Calculations - small numbers, and in a conversational style
Calculations - larger numbers, and in a more formal style
two and two is/are four
112 + 66 = 178
four from seven leaves / is three, or seven take away four leaves/is
619 – 80 = 539
3 x 4 = 12
three times four are twelve
nine divided by three equals three
Decimal fractions 0.5 – nought point five, or point five (US: zero point five) 8.06 – eight point oh six (US: eight point zero six) 24.375 – twenty-four point three seven five
14 x 60 = 840
900 / 30 = 30
a hundred and twelve plus sixty six is/equals a hundred and seventy eight six hundred and eighteen minus eighty equals five hundred thirty nine fourteen times sixty is/makes eight hundred and forty or in a more formal style: 14 multiplied by 60 equals 840 nine hundred divided by thirty equals thirty
Lesson 7 Making arrangements Exercise one Listen and repeat the sentences.
1. Making appointments: - I’d like to make an appointment. - We need to arrange a time for the next meeting. - What day would suit you? - Are you free next Wednesday? - I’m tied up on Wednesday. - How about Tuesday? - I can make Tuesday. - Is 11 a.m. convenient? - Can we meet later? - How about 2 p.m.? - That’ll be fine. - Where shall we meet? - Let’s make some arrangements. 2. Rescheduling a meeting: - I’d like to reschedule the meeting. - I should be seeing Mr Brook on Tuesday at 2 p.m. - Unfortunately, something’s come up. - I’m afraid I can’t make it then. - I won’t be able to make it. - Would you like to fix another time? - When would it be convenient? - When would it suit you? - I can manage Thursday, any time. - OK. I’ll pencil it in and check if Mr Brook can make it then. - I’ll wait to hear from you. - Can you confirm the change? - I’m sorry to be a nuisance. - The meeting is off. - The meeting has been cancelled. GLOSSARY to make an appointment – umówić się na spotkanie to suit – pasować to be tied up – być zajętym to make – dać radę (się spotkać) convenient – dogodny, odpowiedni to make arrangements – umówić się, ustalić to reschedule – przełoŜyć Something’s come up. – Coś mi wypadło. to fix another time – ustalić inny termin to pencil something in – zapisać coś to confirm – potwierdzić a nuisance – ktoś uciąŜliwy, sprawiający kłopot to be off / to cancel – być odwołanym, odwołać 23
Exercise two ♪ 28 Now take part in a telephone conversation and arrange a meeting with the manager. Listen to the instructions. -
Anything I can do for you? (Say that you’d like to make an appointment with the manager.) … I’d like to make an appointment with the manager. What day would suit you? (Suggest Wednesday.) … How about Wednesday? OK. He’s tied up in the morning but you can meet him after lunch. (Say you can’t make it then.) … I’m afraid. I can’t make it then. Well, hold on a minute… (Ask if you could fix another time.) … Can we fix another time? Certainly. How about 6 p.m.? (Say it suits you and thank the secretary.) … 6 suits me. Thank you very much. You are welcome. Shall I explain how to find the office? (Say it won’t be necessary.) … It won’t be necessary. Thank you. Fine. See you then.
Exercise three Offering help. Listen and repeat the sentences. -
Shall I send the letter for you? Let me do that for you. Would you like me to help you? I’ll do it for you. Thank you very much. / Thanks a lot. That’s very kind of you. No thanks, it’s all right. That’s OK, thanks. No thanks, I’ll manage. That’s kind of you, but I can do it myself.
CMA Debt Organisation 110-112 Cromwell Road, London SW7 4S Tel: 071 444 3131 Fax: 071 444 3245
References Our ref: CL/32/08 Date 23 December 2008 Addressee’s name and address Mr Alan Bergson Director Head of Client Management Central Europe Deutsche Bank AG Narodni Trida 13 Prague Czech Republic Salutation Dear Mr Bergson, Subject title Visit of Mr Gilbert Barnes, Executive Director, CMA Debt Organisation Body of letter Due to a change of programme, Mr Gilbert Barnes will not be arriving in Prague on 5 January. Would it be convenient to re-schedule your meeting with him for 7 January at 11.30 a.m.? Please contact me to confirm that this is possible or to suggest an alternative time. Complimentary close Yours sincerely, Signature Janet Stephens Company position Personal Assistant to the Executive Director Enclosures Enc. Executive Director’s itinerary Copies c.c. Martin Hardy, CMA Debt Organisation, Prague